Certified Online Business Management Services for Entrepreneurs Ready to Thrive
I help entrepreneurs bring order to the chaos by managing the behind-the-scenes of their business. From streamlining operations and organizing teams to handling projects and launches, I make sure everything runs smoothly so you can focus on what you love and grow your business with ease.
Project Management Process
- Plan: Develop a project plan with a clear timeline, process, team roles, and resources.
- Set Up: Use an online project management tool to organize and track progress.
- Delegate: Assign tasks and responsibilities to the appropriate team members.
- Communicate: Keep all members updated on project status and details.
- Follow Up: Ensure tasks are completed on time by checking in regularly.
- Budget: Monitor and manage the project’s financial resources.
- Solve Problems: Address challenges quickly and focus on finding effective solutions.
Team Management Process
- Identify Needs: Align team roles with business goals and projects.
- Define Success: Set clear measures of success for each role.
- Recruit: Craft job details, post listings, review applications, and portfolios.
- Interview: Conduct initial interviews, narrow down candidates, and check references.
- Hire: Make an offer, secure a signed contract, and provide training/resources.
- Onboard: Establish a communication plan and share role expectations.
- Monitor Performance: Track progress, review at 90 days or project end.
- Support Team: Motivate, address challenges, and manage budgets/expenses.
Operations Management Process
- System Review: Evaluate key systems like customer service, billing, communication, backups, marketing, follow-up, and delivery.
- Process Creation: Develop tools, processes, and assign roles for managing these systems.
- Automation: Implement software and tools to streamline operations.
- SOP Guide: Create and update a comprehensive Standard Operating Procedures (SOP) guide.
- Payment Management: Oversee client payments and collections.
- Access Management: Manage system access and secure login details.
- Backup System: Ensure all critical information is backed up, including the business owner’s data.
- Decision Guidelines: Set clear decision-making protocols for the team.
Launch Management
- Plan Strategy: Develop a launch plan in collaboration with the business owner.
- Assign Roles: Ensure key players are in place for each stage of the launch.
- Schedule Promotions: Create a clear promotional timeline for the launch phases.
- Create Materials: Work with a copywriter to prepare launch content.
- Oversee Tasks: Manage sales page creation and ensure tasks stay on track.
- Provide Support: Assist the business owner during the launch and handle emergencies.
- Post-Launch Updates: Update websites and marketing materials.
- Deliver Promises: Ensure the offer is delivered as advertised.
Revenue Streams Management
- Oversee Production: Manage the creation and delivery of products, programs, and events.
- Customer Access: Ensure clients receive immediate access to purchases.
- Fulfillment: Set up systems for delivering physical items.
- Maintenance: Regularly review and update revenue streams.
- Refresh Opportunities: Identify outdated content or potential relaunch opportunities.
Website Management
- Content Review: Regularly check for outdated or incorrect website content.
- Update Management: Oversee updates or hire specialists for technical tasks.
- Designer Coordination: Manage graphic designers, web developers, and copywriters as needed.
- Test Functionality: Check links, forms, and buy buttons for errors.
- Analytics & Plugins: Ensure analytics tools and social media integrations are active.
- Showcase Testimonials: Source and display testimonials where appropriate.
Tracking Metrics
- Track Data: Monitor key business metrics weekly and monthly.
- Reporting System: Set up tools to track and report metrics consistently.
- Analyze Trends: Review metrics, identify patterns, and discuss insights with the business owner.
Marketing Implementation
- Daily Oversight: Manage ongoing marketing activities like articles, social media, email, PR, and SEO.
- Team Coordination: Build and oversee a team for marketing execution.
- Review Sequences: Regularly update autoresponders, follow-ups, and upsell opportunities.
- Refresh Freebies: Ensure free offerings remain relevant and attractive.